Apply Common Sense with Sir John Timpson

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Sir John Timpson has proved that CREATE Leadership absolutely works. Timpson is the UK’s biggest retail service provider with 5,600 colleagues, 2,000 stores and 119 "Snappy Snaps" franchises across the UK . It turns over £330 Million every year.

How did he get there ? At a time when less and less people were having shoes repaired, he bought back the network of retail outlets and set about proving that “just because it’s normal doesn’t make it right.” Realising that people who deal with customers know what customers need better than any lofty leader, he scrapped Head Office and banned managers from telling colleagues what to do. Then started actively recruiting prisoners. What could possibly go wrong. His stories are an inspiration. Sir John has proved that a leaders only job is to CREATE culture where humans thrive, that agile is something companies everywhere can do and that doing good is good business. He is most definitely an imaginal leader.

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