I scheduled a 30 minute chat with every member of my organization. And before that chat went out, I made it really clear, this isn't just to get into knowing you, but for you to ask me questions. I am not here to mark your homework, it is literally so that I had the opportunity to say tell me a bit about you, what do you love, and we found out some amazing things. I've got people who are experts at flying drones in my organizations. I've got people who have lived all over the world. The beginning of that journey was really about taking ownership of the fact that I was doing this change, really being transparent and working quickly to earn their trust,

So these three stories guide me but the one I'm really keeping a close at heart is the punk rock one: “You're in the band. You just played three chords! I mean, did I really.?” But he said it so therefore I had the confidence -and with confidence comes experimentation, the innovator’s DNA, the questioning. That's a big story. And lead from the future. Have a vision folks, where will you be 10 years from now, not next quarter. We know why you're relevant next quarter because KPIs. They won't make you survive. Lead from the future. Lead with the passion and the feelings and the relationships you want to have on the market, the rest will follow. And lead with psychological safety. Don't be the patriarchal hierarchical leader. Be the open hearted, inviting emotional leader,

Remembering to remember is critical, and it is how you start to build trust. I am always committed to authenticity, and that is about driving transparency, and that is about consistency and communication and consistency of style. You can't be one way one day, and then switch gears on the team, the next day. I did crazy things like I turned my office into a collaboration space where people could just go in and I only had a standing table in there, and it was all about brainstorming and collaborating and building trust with one another and setting this new culture, that would drive high performance, that would drive the results that an incredibly ambitious team and myself as an incredibly ambitious leader, knew that we needed to deliver. And that was all based on this foundation of trust. And the only way in my mind to build trust is by being an authentic leader.

this process is building a cathedral. You know where you need all kinds of skills and expertise, and although occasionally somebody will say, “I built the cathedral”… well actually they put one brick in over here and somebody else says, “Well I did all the sculptures” and so I built the cathedral . But Paul kept reminding everybody it takes everybody to build this thing.